FAIS Ombud: ICT Graduate Training Programme 2024

The Office of the Ombud for Financial Services Providers (FAIS Ombud) invites applications for the ICT Graduate Training Programme 2024.

Closing date: 21 June 2024

Duration – The duration of the programme is twelve (12) months.

Location: The FAIS Ombud offices in the east of Pretoria in Gauteng.

About the Graduate Trainee Programme

The objective of the FAIS Ombud is to consider and dispose of complaints in a procedurally fair, informal, economical, and expeditious manner and by reference to what is equitable in all circumstances.

In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Training Programme.

This is a structured programme specifically designed to produce a pipeline of competent trainee entrants to the labour market.

Roll out of the Programme: Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to the ICT Department and exposed to various competency-based training.

Benefits of the Graduate Trainee Programme

  • Exposure to working in a target-driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner.
  • Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.
  • Opportunity to be part of an established statutory office and a Mentorship Programme.


  • Diploma or Degree in Information Technology /Computer Science or equivalent qualification.
  • South African citizen with a valid South African Identity document.
  • Passion for public service and an interest/desire to work in the Financial Sector.

  • Strong academic background and high levels of integrity.
  • Must be able to work in a stressful environment, willingness to learn and work extra hours.
  • Energetic, self-driven and deadline driven.
  • Must be computer literate. 

Key Performance Areas

  • IT Security, Risks and Continuity Management.
  • IT Service Management.
  • IT Infrastructure, Operations and Applications Management.
  • Project Management.
  • Business Analysis.
  • Change Management Processes.
  • Network and Computer systems.
  • ICT Governance.

How to Apply

Please VIEW FULL ADVERT HERE before proceeding to apply. Make sure you’ve understood all the job specificatiosn and that you meet the minimum requirements.

Note that correspondence and communication will only be conducted with shortlisted candidates and that the FIAS Ombud reserves the right not to appoint if a suitable candidate is not identified.

Recommended candidates will be required to undergo a comprehensive background check, which may include security screening and verification of credentials.

FAIS OMBUD is an equal opportunity employer committed to the principles contained in its Employment Equity Policy.

Applications can be sent to [email protected] by no later than 21 June 2024, clearly indicating the position you are applying for in the subject line. Find the APPLICATION FORM HERE.

All applications must include an academic transcript. Inquiries may be directed to Ms. Livhuwani Thavhanyedza at 012 762 5000.

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