Nedbank has vacancies for POS Administrator x2 posts

Nedbank has vacancies for POS Administrator x2 posts. This is an exceptional job opportunity if you’re seeking for an opportunity in the banking industry.

  • Location:  Johannesburg, ZA
  • Closing Date:  21 June 2024
  • Reference:  134246

Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

•    Provide technical support to POS Merchants and log call with technicians on issues requiring assistance i.e. for faulty devices or missing terminals so they can be recovered.
•    Troubleshoot technical problems (i.e. non-dialup devices) and work with POS vendors on issues needing assistance. 
•    Coordinate equipment and maintain inventory. 

•    Receiving of Faulty terminals from merchant and arranging delivery of replacement or repaired unit.
•    Meet and exceed internal and merchant client needs by timeously responding to queries and / or concerns and actioning the request within the Service Level Agreement (SLA)
•    Ensure a good understanding or system functionality and processes by liaising with applicable staff. 
•    Capturing and maintaining POS database. 

•    Maintaining an optimal and transparent capacity model through ensuring optimal stock levels and ensuring suppliers are paid timeously
•    Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
•    Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

•    Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
•    Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  •     NQF level 4 or higher in Banking, or IT-related field
  •     Role requires the successful applicant to be pared to work Weekends and Public Holidays if scheduled 

Minimum Experience

•    3 years’ Administrative and Data Capturing experience 
•    2 – 3 years’ 1st line IT / Call Centre experience 
•    Previous experience in offering Technical Support telephonically would be an advantage

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Banking knowledge
  • Banking procedures
  • Business terms and definitions
  • Data analysis
  • Relevant regulatory knowledge
  • Business writing skills
  • Product Knowledge
  • Relevant system knowledge
  • Governance, risk and controls

Behavioural Competencies

  • Communication
  • Collaborating
  • Customer Focus
  • Initiating Action
  • Work Standards
  • Managing Work

How to Apply

Please APPLY HERE for this POS Admin job opportunity.

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