FAIS Ombud Graduate Trainee Programme 2024

The Office of the Ombud for Financial Services Providers (FAIS Ombud) invites unemployed graduates to apply for the Graduate Trainee Programme 2024.

Closing date: 28 June 2024

Location: Pretoria, South Africa

Are you the “right” career seeker to join this world-class organisation? Do you have the “right attitude and principles” to fit at the FAIS Ombud?

If the answer is “yes”, explore the various graduate career opportunities available at the FAIS Ombud.

Careers at FAIS Ombud

The FAIS Ombud recognizes the importance of the selection and recruitment of suitable career seekers as not only a human resources issue but a key business imperative. Its approach to recruitment is consistent with the organisation’s business objectives.

Whether you are starting your career or are already established, the FAIS Ombud seeks dynamic and passionate career seekers with an innovative spirit.

FAIS Ombud believes in creating an environment where career seekers can expand their mind, develop holistically, improve their professional standing within their discipline, and be inspired by like-minded individuals.

They want individuals that possess exceptional standards of delivery to match the high standards of the FAIS Ombud brand.

About the Graduate Trainee Programme

In order to discharge its mandate, the FAIS Ombud seeks to appoint Graduate Trainees as part of the Graduate Recruitment Programme. This structured programme is specifically designed to produce a pipeline of competent trainee entrants to the labour market.

  • Duration – The duration of the programme is twelve (12) months.
  • Number of Graduates – x4 (four)

Roll out of the Programme: Recommended candidates will be given an opportunity to learn under a dedicated mentor. Graduates will be assigned to relevant Departments and exposed to various competency-based training during the duration of the twelve-month programme.

Benefits of the Programme

  • Exposure to working in a target driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical and expeditious manner.
  • Working in a team of experienced lawyers, financial planner(s), Investigators and negotiators.
  • Training on the financial planning process, insurance, investments, retirement planning, financial services legislation and drafting.
  • Opportunity to be part of an established statutory office and a Mentorship Programme.


  • Human Resources Graduate Trainee x2 – Human Resources Management Diploma (NQF 6) or Degree (NQF7).
  • Client Care Graduate Trainee x2 – Office Administration Diploma (NQF 5/NQF 6)

Additional Requirements for application:

  • South African citizen with a valid South African Identity document.
  • Passion for public service and an interest/desire to work in the Financial Sector.
  • Strong academic background and high levels of integrity.
  • Must be able to work in a stressful environment, willingness to learn and work extra hours.
  • Energetic, self-driven and deadline driven.
  • Must be computer literate.

Please note that correspondence and communication will only be conducted with shortlisted candidates and that the FIAS Ombud reserves the right not to appoint if a suitable candidate is not identified.

How to Apply

Recommended candidates will be required to undergo a comprehensive background check, which may include security screening and verification of credentials.

FAIS OMBUD is an equal opportunity employer committed to the principles contained in its Employment Equity Policy.

Applications can be sent to [email protected] by no later than 28 June 2024, clearly indicating the position you are applying for in the subject line.

All applications must include an academic transcript. Inquiries may be directed to Ms. Livhuwani Thavhanyedza at 012 762 5000.

Please FIND APPLICATION FORM HERE, as well as full job details.

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