Old Mutual South Africa is recruiting for Trainee Call Centre Agents! You need to possess a Matriculation Certificate (Matric) to apply for this opportunity.
Closing Date: 11 July 2024
Applicants for this exciting career opportunity must be part time and correspondence students.
Job Purpose
This role provides response to administrative requirements in accordance with SLA parameters in a processing environment as well as contact centre.
The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision efforts.
Key Duties and Responsibilities
- Client engagement: Service Customers, advisors, brokers, executors, 3rd parties, etc. through our various servicing channels, i.e. inbound calls, emails, Digital applications, etc.
- Assisting with enquiries related Claims, Withdrawals, Policy Changes or Amendments, Money Management, i.e. Premiums, Debit order Queries, etc.
- Communicate progress to clients
- Maintaining confidentiality of personal information
- Support the management of complaints, escalations and queries with customers
- Ensure compliance with all policies, procedures and regulations
- Receiving and submitting AML requirements
- Receiving, verifying, and submitting Balance of Payments (BoP) forms for offshore transactions
- Processing instructions and supporting documentation via POCR processes
Personal Effectiveness
- Accepts and lives the company values.
- Accountable for service delivery through own efforts.
- Collaborates effectively with others to achieve personal results.
- Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
- Makes increased contributions by broadening individual skills.
Quality Assurance
- Adheres to service and quality standards as provided by Client Experience Team
Knowledge and Qualifications
- Matric or equivalent NQF aligned qualification
- Proof of current 1st or 2nd year registration in a recognized tertiary institution
- Proficiency in MS Office programs
- Ability to prioritize work and work in a Team
Skills and Competencies
- Strong communication and interpersonal skills, both written and verbal
- Ability to collaborate with others to accomplish objectives.
- Problem Solving
- Attention to detail.
- Communication Skills
- Initiating Action
- Planning & Organising
- Team Orientation
Requirements
- Applicants must be part time and correspondence students.
- Candidates should be available to work the following compulsory shifts:
- Working days Mon – Fri: 10h00 – 17h00 (minimum 5 hours per day)
- Saturday: 8h00 – 13h00 (per operational requirements)
How to Apply
You can CLICK HERE TO VIEW AND APPLY for this opportunity on the Old Mutual careers portal.
Closing Date: 11 July 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.