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Old Mutual is recruiting students to work as Trainee Call Centre Agents. Apply with Matric!

Old Mutual South Africa is recruiting for Trainee Call Centre Agents! You need to possess a Matriculation Certificate (Matric) to apply for this opportunity.

Closing Date: 11 July 2024

Applicants for this exciting career opportunity must be part time and correspondence students.

Job Purpose

This role provides response to administrative requirements in accordance with SLA parameters in a processing environment as well as contact centre.

The incumbent is individually accountable for achieving results through their own efforts with support, coaching and direct supervision efforts.

Key Duties and Responsibilities

  • Client engagement: Service Customers, advisors, brokers, executors, 3rd parties, etc. through our various servicing channels, i.e. inbound calls, emails, Digital applications, etc.
  • Assisting with enquiries related Claims, Withdrawals, Policy Changes or Amendments, Money Management, i.e. Premiums, Debit order Queries, etc.

  • Communicate progress to clients
  • Maintaining confidentiality of personal information
  • Support the management of complaints, escalations and queries with customers
  • Ensure compliance with all policies, procedures and regulations
  • Receiving and submitting AML requirements
  • Receiving, verifying, and submitting Balance of Payments (BoP) forms for offshore transactions
  • Processing instructions and supporting documentation via POCR processes

Personal Effectiveness

  • Accepts and lives the company values.
  • Accountable for service delivery through own efforts.
  • Collaborates effectively with others to achieve personal results.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.

Quality Assurance

  • Adheres to service and quality standards as provided by Client Experience Team

Knowledge and Qualifications

  • Matric or equivalent NQF aligned qualification
  • Proof of current 1st or 2nd year registration in a recognized tertiary institution
  • Proficiency in MS Office programs
  • Ability to prioritize work and work in a Team

Skills and Competencies

  • Strong communication and interpersonal skills, both written and verbal
  • Ability to collaborate with others to accomplish objectives.
  • Problem Solving
  • Attention to detail.
  • Communication Skills
  • Initiating Action
  • Planning & Organising
  • Team Orientation

Requirements

  • Applicants must be part time and correspondence students.
  • Candidates should be available to work the following compulsory shifts:
    • Working days Mon – Fri: 10h00 – 17h00 (minimum 5 hours per day)
    • Saturday: 8h00 – 13h00 (per operational requirements)

How to Apply

You can CLICK HERE TO VIEW AND APPLY for this opportunity on the Old Mutual careers portal.

Closing Date: 11 July 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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