The U.S. Embassy in South Africa is hiring a Visa Assistant

The U.S. Mission to South Africa is hiring a Visa Assistant at their Johannesburg Consulate.

Closing date: 15 July 2024
Location: Consulate General, Johannesburg

As a Visa Assistant, you will perform a variety of consular duties related to nonimmigrant (NIV) and immigrant visa (IV) services.

Job Purpose

Your role will include:

  • Data-entry
  • Document review
  • Correspondence
  • Passport manifesting
  • Visa printing
  • General office work

Exceptional customer service is essential as you assist a diverse range of applicants daily, both in person and through correspondence.

Attention to detail is crucial to ensure cases meet all documentary requirements and to identify and escalate any potential issues.

You’ll be fully cross-trained to handle any role as needed by visa demand and scheduling.

Duties and Responsibilities

The Visa Assistant (NIV/IV) performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) and immigrant visa (IV) services, in accordance with the Consular Sections’ standard operating procedures and established visa processing guidelines.

Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work.

Customer service focus is essential in a Consular Section that addresses a diverse range of applicants in person and via correspondence daily.

The position requires a high-level attention to detail to ensure case meet documentary requirements, as well as to spot trends or potential issues and escalate those as necessary.

The job holder is fully cross trained to function in any role as required by visa demand and scheduling.


Completion of two years of college or university studies is required.

Minimum two years’ experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.

Skills and Abilities

  • Intermediate knowledge of MS Word, and Outlook and basic knowledge of MS Excel and Power Point is required (This may be tested).
  • Must be able to perform work with accuracy at a quick, rapid pace.

  • Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.
  • Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills.

  • Must have good skills for drafting written correspondence in both English and local language.
  • Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly.

How to Apply

All candidates must be able to obtain and hold a public trust clearance. 

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement.

If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.


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