Lancet Laboratories is recruiting! Applications are open for the IT Service Desk Internship.
Closing Date: 18 July 2024
Location: This is a Fixed Term Contract position based at Richmond, Auckland Park .
An opportunity has presented itself to appoint a suitably qualified candidate into the position of IT Service Desk Intern.
Job Purpose
A Service Desk Intern is a student employee that assists the Service Desk Team provide quality technology support under the direct supervision of a senior Desktop Support Engineer or Service Desk Engineer.
Provides desktop support for the Practice ensuring all system users equipment is functional as per departmental and organisational requirements.
Requirements
- Grade 12 or relevant NQF level 4 qualification
- Relevant IT Certificate or studying towards an IT qualification
Key Performance Areas
- Checks all allocated tasks to determine workflow for the day
- Executes tasks in order of importance as indicated by supervisor
- Captures progress and completion report so that supervisor can update status to management
- Provides basic instruction on usage of hardware and software to system users
- Continuously checks for new tasks on Meditech and assess level of attention required for attending to new tasks.
- Prioritises new tasks logged based on urgency and level of attention and allocate and route resources to ensure appropriate attention and optimal use of resources.
- Follows-up on existing and outstanding tasks to ensure successful completion and upon completion signing off on system.
- Accept technical support emails and calls to the IT Department and log.
- Forward technical support issues that cannot be addressed by the Service Desk to the appropriate
- group.
- Troubleshoot and resolve end-user hardware, operating system, and software-related problems, basic network and server access problems for end-users, issues with WAN, VLAN, firewall, VPN, etc. Remotely from the service desk.
- Assists the Service desk team to deliver technology support, deployment of new equipment, software installations, collecting of the equipment, inventory, and printer issues.
Competencies
- Ability to use own initiative
- Communication
- Planning and organising
- Time management
How to Apply
You can APPLY HERE for this internship opportunity.
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