Do you have Grade 12? Stellenbosch University is hiring a Customer Care Assistant
Job Highlights
Do you have Grade 12 and need a job? Stellenbosch University is hiring a Customer Care Assistant.
Closing Date: 16 August 2024
Location: Maties Gymnasium
Job Purpose
Reporting to the Sales and Marketing Manager, the incumbent will work as an individual in a team environment to drive the success of Maties Gymnasium and the overall organisation.
The incumbent will be responsible for general administration duties and the gymnasium’s front desk, overall member service, as well as assisting with the sales processes for both new memberships and membership renewals.
Key Duties
- Ensuring that all administration regarding individual memberships, Maties Sport and international athletes and teams, as well as visiting sport groups, are completed effectively and timeously;
- Receiving and reconciling own cash on a daily basis, and completing daily cash- ups as per Standard Operating Procedures;
- Completing month-end reports from time to time as and when needed;
- Effective administration and filing of memberships contracts;
- Assisting new members to complete the online membership registration process, as well as fully completing all sales and contract administration;
- Being solution- driven and assisting members in solving any queries that may arise from time to time;
- Actively promoting and selling the gymnasium’s facilities and services;
- Ensuring that members adhere to the various access control processes, as per Standard Operating Procedures;
- Managing the switchboard when required (taking calls, transferring calls, taking messages, providing info telephonically, greeting, etc.);
- Effectively managing member cancellation and membership freezing requests;
- Actively assisting the sales team as and when required.
Qualifications
- Grade 12 qualification;
- Computer literate;
- Work experience in any role / capacity;
Skills and Attributes
- Knowledge and interest in sport / health / fitness;
- Effective conflict management skills and techniques;
- Good verbal and written communication skills;
- Excellent interpersonal skills;
- Working knowledge of Microsoft Office (Word, Excel);
- Good attention to detail;
- Must be willing to work shifts, weekends and public holidays
How to Apply
Maties Gymnasium is committed to employment equity (EE), and appointments will be made in line with the EE plan for the specific environment as well as the institutional EE Plan of Stellenbosch University.
Maties Gymnasium reserves the right to extend the closing date if deemed appropriate.
Applicants may be subjected to appropriate psychometric testing and other selection instruments.
Maties Gymnasium reserves the right not to make an appointment for this position.
Your application, comprising a comprehensive curriculum vitae, must reach the University before or on the closing date of the advertised post.
APPLY ONLINE AT https://www.sun.ac.za/english/careers BY USING THE APPLY NOW LINK AT THE TOP RIGHT-HAND CORNER OF THE SPECIFIC VACANCY PAGE.
The Gymnasium reserves the right to investigate qualifications and conduct background checks on all candidates.
Should Maties Gymnasium not contact you within two weeks after the closing date, kindly accept that your application did not succeed.
