Job Highlights
The City of Johannesburg (CoJ), Group Finance Department invites applications for the Revenue Call Centre Internships 2024.
Closing date: 04 September 2024
Department: Group Finance
Branch: Customer Relationship Agent: Revenue Call Centre
Designation: Internship: Revenue Call Centre
Location: Thuso House, 61 Jorissen Street, Braamfontein
Stipend: R3 500,00 pm (Basic salary, no benefits)
Job Purpose
Provide a high level of Call Centre service, both telephonic and written, using initiative to analyse, identify account queries and process necessary procedures using all available resources in order to resolve revenue related queries on first point on contact, logging and/or escalating all the queries that cannot be resolved to the relevant department, whilst meeting or exceeding targets set by the R & CRM department and the needs of customers..
Qualifications
- Grade 12 (NQF level 4).
- Only City of Joburg residents will be considered.
Key Performance Areas
- To apply set standard operational procedures in logging of all revenue accounts related queries related to all services officers by the City of Joburg for further processing by the relevant back-end department while queries relating to first time resolution are logged and resolved immediately;
- Perform specific sequences associated with maintaining electronically based information /data/ records.
- To subscribe to the Performance management Policy within the City of Joburg Municipality;
- To maintain strong customer and working relation with RSSC customers, peers and other internal stakeholders to ensure correct focus and support;
- To efficiently utilize the operational assets and resources in the area of responsibility cost effectively in accordance with the legislative framework of the City’s policies and procedures.
Key Competencies
LEADING COMPETENCIES:
- Computer Literacy- (Microsoft Office Applications);
- Problem solving skills;
- Good Time management;
- Excellent listening and communication skills (verbal and written);
- Excellent Interpersonal skills;
CORE COMPETENCIES:
- Basic knowledge of billing concepts and functions;
- Knowledge Retention and recall;
- Capability to handle pressure;
- Ability to interpret mathematical information;
- Attention to detail and accuracy.
How to Apply
ENQUIRIES ONLY:
Contact Person: Faniswa Lokwe
Tel No: (011) 021 0594
Please take note that only online applications will be considered. Please apply by using the following link below: APPLY HERE FOR THIS INTERNSHIP.
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful.
