Job Highlights
FNB is hiring for a Call Centre Agent! This is a great entry-level opportunity into South Africa’s foremost financial institution!
Closing date: 04 September 2024
Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Job Purpose
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved.
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved. Hello Future Call Centre Agent.
Careers at FNB
As part of our team in FNB Short Term Insurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Key Performance Areas
- Have Telephonic and written communications with an existing client base to provide accurate product information and in line with standards protocols •
- Drive significant growth and profitability in the context of cost management.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.
Qualifications
You will be an ideal candidate if you:
- Completed RE and/or FAIS qualification.
- Minimum Qualification: Grade 12
Attributes
We can be a match if you are:
- Personal Lines (motor Vehicle/Home contents/Portable Possessions) knowledge/experience/exposure – at least 2 years a must (which does not include medical insurance, life cover).
- Good Telephone and Email etiquette
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment.
How to Apply
Are you interested to take the step? We look forward to engaging with you further. VIEW MORE DETAILS AND APPLY HERE.
