Eskom is recruiting for Contact Centre Agent X11 posts
Job Highlights
Eskom is recruiting for Contact Centre Agent X11 posts. This is a great entry-level opportunity into one of South Africa’s largest corporates.
Closing Date: 20 September 2024
- Position : Service Agent Contact Centre X5 Bloemfontein Distribution
- Reference Number : SACC/TM/2024
- Position : Service Agent Customer Service Area X4 Senekal, Bothaville, Bloemfontein X2 Distribution
- Reference Number : SACSA/TM/2024
Location : South Africa (Free State)
Area of Speacialization : To provide a professional customer service using available processes.
Key Duties
•Handle inbound interactions.
•Handle back-office activities.
•Handle multi-media and outbound activities.
•Provide and improve general customer services.
•Support marketing, sales and customer service processes.
•Perform vending, prepaid and easy pay activities.
Qualification(s)
- National Diploma/National N Diploma in Business in Finance/ Marketing/ Commerce/Social Sciences/Business Management at NQF6 with 240 credits
Experience:
- 2 Years related minimum experience in working with customers, customer relations
Skills and Competencies
1.Behavioral:
•Integrity
•Honesty
•Trustworthiness
•Professionalism
2.Leadership:
•Team player
•Motivating teams
•Coaching
•Mentoring
•Developing
3.Knowledge:
•Eskom business
•Standard power unit (SPU) and prepayment customer tariffs
•Service delivery training
•Report compilation
4.Skills:
•Computer literate
•Time management
•Interpersonal
•Relationship building
•Functional and technical
•Problem solving
•Analytical
•Negotiation
•Communication
•Telephone
•Stress management
How to Apply
You can apply direclty on the Eskom careers portal via the link buttons below:
