Deloitte South Africa has vacancies for IT Technician x3 posts

Jon Highlights

Deloitte South Africa is looking to hire an IT Technician on a fixed term basis.

The successful applicant will, under direct supervision perform simple, onsite hardware, software and peripheral updates and repair within a predefined SLA.

Job Purpose

Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems

The candidate will bring with them, 1 year and above IT support experience, preferably within a large corporate environment.

Qualifications

Minimum Qualifications

• Comptia A+ and/ N+ certification

Desired Qualifications

• Microsoft MCSA (Microsoft Certified Solutions Associate) certification

Key Performance Areas

• Strategic Impact
• Under supervision, provides user support on IT queries in respect of hardware and software issues 

Client Impact: External / Internal

• Solves user queries remotely within SLA
• Escalates issues to technical experts that cannot be solved 
• User connectivity
• Immediacy and resolution

Operational Effectiveness

• Works collaboratively with ATS team to ensure calls are closed in the shortest possible time span 
• Logs calls accurately with all detail onto system 
• Tracks queries through to resolution and closes them on logging system
• Assists team members as required
• Remains aware of risk in area of expertise in alignment with Deloitte policies and processes 
• Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures

Working at Deloitte

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. 

We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities.

We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

How to Apply

Click or tap on your preferred location to view further detail and apply:

• IT Technician (Contract) – Cape Town
• IT Technician (Contract) – Durban North
• IT Technician (Contract) – Midrand

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

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