Job Highlights
Applications are now open for the Old Mutual Graduate Accelerated Programme (GAP) 2025 – Junior Support Analyst.
Location: Pinelands, Cape Town
About GAP – Graduate Accelerated Programme
The Graduate Accelerated Programme is aimed at identifying and developing leadership capability to meet the future resource needs of the OMSA business.
The incumbents are recruited and appointed as per the recruitment governances of the programme.
These employees gain experience and business knowledge initially through project -based involvement and on-the-job training accompanied by ongoing assessments.
The incumbents will be appointed as GAP Trainees until such time the individual is ready for placement in an appointed role identified upfront by a Business Unit.
Role overview
Junior Support Analysis: Assisting to understand and document business requirements on a Group Finance, Group Risk and Compliance, Group Strategy, Sustainability, People and Public Affairs teams, designing appropriate business and/or support solutions, liaising with IT to deliver IT components, perform testing of solutions
There is no quicker way to learn about the whole of Old Mutual than working in this team – there is great exposure to all parts of the business, a variety of finance and support systems and great networking across the business – which can really give you a taste for areas you may want to work in at a later stage.
Programme Benefits
What’s in it for you?
We will partner with you to craft a great career with Old Mutual that is in line with your career aspirations
Your voice is important to us, and we will provide engagement platforms and tools to encourage meaningful dialogue
You’ll be exposed to a great culture based on diversity and inclusion that forms a strong foundation of our values
You’ll receive continuous coaching and development opportunities
You’ll gain access to industry experts as mentors and coaches
You’ll gain access to excellent learning and development opportunities
You’ll have an opportunity to make a difference in the communities in which we operate
You’ll benefit from a robust and structured programme
Key Result Areas
Issue Resolution: Efficiently diagnosing and resolving technical issues or user problems.
Customer Service: Providing exceptional support and maintaining high levels of user satisfaction.
System Monitoring: Regularly monitoring systems and applications to ensure optimal performance.
Documentation: Creating and maintaining detailed documentation for troubleshooting procedures and solutions.
Incident Management: Logging, tracking, and managing incidents through to resolution, including escalation when necessary.
Knowledge Base Management: Updating and expanding knowledge bases with new solutions and best practices.
Process Improvement: Identifying and suggesting improvements to support processes and workflows.
Training and Support: Assisting with the training of users and providing guidance on system usage.
Business requirements gathering: Collaborate with stakeholders to identify business needs and document business requirements clearly and concisely for approval
Data analysis and reporting: Support in gathering and analysing data to inform decision-making including producing reports based on analysis, highlighting key insights
Testing and quality assurance: Assist with user acceptance testing (UAT) to ensure business requirements are met and track and document issues raised during testing and ensure they are resolved
Qualifications
- Bachelor of Commerce (Honours)
- BCom Information Systems & Database
- Bachelor of Commerce Information Systems, Finance, Investments and Management
- Bachelor of Commerce Information Systems (Hons)
- Bachelor of Commerce (FINANCIAL ANALYSIS)
- Bachelor of Commerce
- BSc. Computer Science
- Bachelor of Commerce (Hons): Information Systems
How to Apply
Please VIEW MORE DETAILS AND APPLY HERE.
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