Quality Assurance Officers vacancies at Nedbank
Job Highlights
Apply for the Quality Assurance Officers job opportunity at Nedbank.
Closing date: 01 November 2024
Locations: Johannesburg & Cape Town
Job Purpose
An Advice Quality Assurance Officer will be responsible for conducting compliance checks (as first line of defence) on all new advice business provided by the authorised representatives of Nedgroup Private Wealth (Pty) Ltd (FSP 828), Nedbank Financial Planning (FSP 9363) and Nedgroup Financial Advisers (FSP 48771), by following an agreed check list (to be designed) to ensure documentation has been fully completed(monitoring and analysing regulatory risk indicators associated with FAIS, Market Conduct etc.) ie ensure clients are not signing blank forms and to ensure adherence with internal standards and house views (advice, product, platforms, funds, investment solutions, fee rules etc) and external regulatory requirements.
This will assist in ensuring and maintaining a high-quality of standards and in so doing reduce client complaints and protect our:
- FAIS licenses
- Advisers
- Clients
Job Responsibilities
- Review and approve all client regulatory operational risks associated with: FATCA and Common Reporting Standards (CRS) accurate identification of risks and gaps. FICAA requirements identification of risks and gaps.o AML, CFT and Sanctions accurate identification of risks and gaps and report same to line management.
- Familiarity with the following south African legislation and regulations: – Financial Advisory and Intermediary Services (FAIS) Act, Financial Intelligence Centre Act (FICA), Protection of Personal Information Act (POPIA).
- Meticulously review of all advice related documentation such as Records of Advice, Financial Plans, Wealth Plans etc and supporting documentation such as WMNA, Risk Questionnaires, product quotations etc before any new advice business is processed.
- Ensure cases that qualify for Large Case Review Forum are indicated as such to the Advice Principal
- Record and report any deviations or defects in the advice quality assurance process to the Advice Specialists and Head of Advice.
- Investigate and assess alerts relating to potential money laundering risks and sanctions
- Record and report any deviations or defects in the advice quality assurance process to the Advice Specialists and Head of Advice.
- Perform a reasonability test on all clients for tax obligations reporting
- Improve personal capability and stay abreast of developments in field of expertise by identifying trainingcourses and career progression opportunities for self with input from management.
- Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuringall learning activities are completed, experience gained and certifications obtained within specified timeframes.
Skills and Competencies
- Excellent analytical and problem-solving skills.
- Strong attention to detail and a commitment to accuracy.
- Effective communication and interpersonal skills.
- Ability to conduct training sessions.
- Methodical and meticulous attention to detail
- Good understanding of compliance issues
- Good time management skills
- Excellent interpersonal and IT skills
- Proficiency in Microsoft Word, Excel, Teams and Outlook
Qualifications – NQF Level
- Diploma
- Matric / Grade 12 / National Senior Certificate
- Diploma in Financial Planning, Commerce or Law
- Degree – preferably a BCom with specialisation in financial planning, commerce or a law degree
- 3 years working experience in the wealth management or private wealth environment assisting with the preparation and/or processing of advice related documentation such as Records of Advice, Financial Planning, Wealth Plans etc.
Technical/ Professional Knowledge
- Administrative procedures and systems
- Business Acumen
- Governance, Risk and Controls
- Relevant Nedbank policies and procedures
- Relevant software and systems knowledge
- Analytical Skills
- Products and Services
Behavioural Competencies
- Decision Making
- Quality Orientation
- Managing Work
- Building Partnerships
- Influencing
- Continuous Improvement