Eskom is hiring: Customer Service Representative x7 posts

Job Highlights

• Position : Service-Representative-Customer-Service-Area-
• Task Grade : T07
• Department : Customer Services
• Business Unit : Limlanga Cluster
• Reference Number : LLP461

Location : South Africa (Limpopo): DX1xBurgersfort,1x Groblersdal,1x Monsterlus,1x Polokwane,2x Thohoyandou,1x Makhado, 1x Kgapane, 1x Tzaneen

Job Purpose

Area of Speacialization : To provide and support efficient personalised generic and interface customer services to Eskom’s residential customers in a defined geographical area.

Qualification

• Grade 12/NCV4/NSC3/N3 and languages/
• Diploma/Certificate Low-voltage official at NQF4 with 120 credits

Related Minimum Experience:
2 Years Basic understanding of electricity

Skills and Competencies

• Behavioral
 Integrity
 Honesty
 Trustworthiness
 Professionalism

• Leadership
 Team Player
 Motivating Teams
 Coaching
 Mentoring
 Developing

• Knowledge
 Thorough understanding of customer service and marketing theory
 Understanding business processes
 Understanding Eskom business

Key Responsibilities

 Build customer relationships.
 Maintain customer data.
 Execute generic service activities.
 Execute vending and prepaid activities.
 Facilitate and enable quotation and connection activities.
 Facilitate and enable conventional measurement and metering tasks .             

FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL [email protected]

​“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

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