Eskom is hiring Contact Centre Agents x7 posts
Job Highlights
Eskom has vacancies for Service Agent Contact Centre (Distribution) Bellville x7 posts.
Closing Date: 02 December 2024
- Position : Service Agent Contact Centre (Distribution) Bellville x7
- Task Grade : T10
- Department : Retail Operations
- Business Unit : Cape Coastal Cluster
- Reference Number : PC 17/2024
Location : South Africa (Western Cape)
Job Purpose
Area of Speacialization : To provide a professional service to all customers via all available mediums.
Qualification(s)
o National Diploma/ National N Diploma
o in Business /Finance/Marketing/Commerce
o Social Science/ Business Management
o at NQF 6 with 240 credits
Related Minimum Experience:
o 2 years’ experience in working with customers and customer relations
Skills and Competencies
• Behavioural:
o Integrity
o Honesty
o Trustworthiness
o Professionalism
• Leadership:
• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing
• Knowledge:
o Eskom business
o Standard power unit (SPU) and prepayment customer tariffs
o Service delivery training
o Report compilation
• Skill:
o Computer literate
o Time management
o Interpersonal
o Relationship building
o Functional and technical
o Problem solving
o Analytical
o Negotiation
o Communication
o Telephone
o Stress management
Key Responsibilities
o Handling inbound interactions
o Handling back office activities
o Handling multi-media and outbound activities
o Provide and improve general customer services.
o Supports marketing, sales and customer service processes
o Perform vending, prepaid and easy pay activities
How to Apply
If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.
