Company: FlySafair
Location: Durban
Department: Passenger Services
Job Type: Temporary
Positions Available: 3
Salary: Market Related
About FlySafair
Safair Operations, operating as FlySafair, is dedicated to providing exceptional airline services and has a vacancy for a Customer Service Agent at our Durban Base.
Role Overview
As a Customer Service Agent, you will report to the Manager: Base Airport and play a vital role in ensuring a positive experience for our passengers.
Key Responsibilities
- Assist passengers with ticket sales, bookings, flight changes, and provide clear explanations of rules, terms, conditions, regulations, and procedures.
- Support customers during flight disruptions and cancellations with empathy and efficient solutions.
- Safeguard confidential information and handle all customer interactions with professionalism.
- Address customer complaints promptly and escalate issues to the Supervisor as necessary.
- Maintain a standard of professional customer service at all times.
Job Requirements
- Education: Grade 12 or equivalent.
- Experience: Prior airport and ticket sales experience is essential.
- Availability: Must be willing to work weekends, public holidays, flexible hours, and shifts as needed.
- Technical Skills: Proficient in Microsoft Office (Word, Excel, Outlook) and possess good computer literacy.
- Communication: Strong verbal and written command of the English language, including professional phone etiquette.
- Skills: Conflict resolution skills are critical for this role.
Personal Attributes
- Punctuality and reliability.
- Patience and assertiveness in high-pressure situations.
- Trustworthy with a high degree of professionalism.
- Excellent time management skills.
- A customer-focused, service-oriented approach.
Application Guidelines
- Application Method: Please note that email applications will not be accepted.
- Eligibility: Preference will be given to members of under-represented designated groups.
- Feedback: If you have not received feedback within 2 weeks of the closing date, consider your application unsuccessful.
- Company Rights: FlySafair reserves the right not to proceed with this vacancy or to appoint selected candidates based on operational requirements.
Closing Date: 23 January 2025
Contact Information
For further inquiries, please refer to FlySafair’s official website or contact their HR department directly.
Take the first step toward a career with FlySafair, where you can contribute to our mission of delivering exceptional service in the airline industry!