Job Summary
| Field | Details |
|---|---|
| Job Title | B2B Client Support Specialist (Workplace Support Agent) |
| Company | Clipboard |
| Job Type | Full-Time |
| Work Location | 100% Remote (Work from anywhere) |
| Experience Level | Open to all experience levels |
| Education Requirement | No specific degree required |
| Industry | Marketplace / Customer Support / Healthcare Staffing |
| Application Process | Online Application |
| Application Deadline | Not specified (Apply as soon as possible) |
About the Company
Clipboard is a rapidly growing marketplace platform designed to help professionals improve their career prospects and financial opportunities. The company connects workplaces with skilled professionals through an app-based platform that allows professionals to book on-demand shifts while helping organizations access qualified talent quickly.
Clipboard operates with a mission to help people move up the socioeconomic ladder by turning extra time and ambition into meaningful career growth.
As a Series C startup and a YC Top Company, Clipboard has built a global remote workforce of over 1,000 employees. The company has been profitable since 2022 and fills millions of shifts annually across partner workplaces in the United States. Clipboard currently leads in the Long Term Care sector and is expanding into additional industries including Dental and Home Health, while also developing a full-time workforce product.
Job Overview
Clipboard is currently hiring B2B Client Support Specialists (Workplace Support Agents) to provide high-quality support to its workplace clients.
Unlike traditional call center roles, this position focuses on supporting business clients and ensuring they receive a smooth and reliable experience when using the Clipboard platform.
Successful candidates will help resolve issues, prevent customer churn, and deliver proactive solutions that improve client satisfaction. The role is primarily voice-based, with additional responsibilities involving email support and case management.
This position is open to candidates of all experience levels, making it an excellent opportunity for motivated individuals with strong communication and problem-solving skills.
Requirements
Candidates applying for this role should demonstrate the following qualities:
- Strong English communication skills (spoken and written)
- A customer-focused mindset with a passion for helping clients
- Ability to think critically and solve problems independently
- High level of professionalism when interacting with business clients
- Strong accountability and attention to detail
- Ability to work effectively in a remote team environment
- Willingness to learn new tools and processes
No specific degree is required for this role.
Key Responsibilities
As a B2B Client Support Specialist, your responsibilities will include:
- Deliver fast, accurate, and empathetic support to workplace customers via voice and email
- Resolve issues related to shift scheduling, payments, and platform usage
- Use tools such as Zendesk and the Clipboard portal to investigate and manage cases
- Maintain clear documentation, internal notes, and accurate case records
- Apply critical thinking and sound judgment when troubleshooting customer problems
- Escalate issues only when necessary while following or adapting workflows
- Develop strong knowledge of Clipboard products and processes
- Identify recurring issues and contribute to improvements in operations
- Collaborate with teams such as Billing, Account Management, and Worker Operations
- Uphold company values including ownership, speed, and high standards
Benefits
Employees joining Clipboard can expect the following benefits:
- 100% Remote Work – Work from anywhere in the world
- Opportunity to join a fast-growing global startup
- A skills-based hiring process that rewards ability, not just experience
- Chance to work in a high-impact customer support role
- A culture that values independence, curiosity, and growth
Hiring Process
The recruitment process for this position includes the following stages:
- Online Application
- Case Study Assessment
- Interview with Hiring Manager
- Executive Interview
- Job Offer
How to Apply
Interested candidates should submit their application online. Before applying, ensure that your resume highlights your communication skills, problem-solving ability, and customer support experience.
⚠️ Important: Clipboard will never ask candidates for money or banking details during the hiring process. Any suspicious activity should be reported to the company.
Application Deadline
The application deadline has not been specified, so candidates are encouraged to apply as soon as possible.
