WesBank is recruiting for Client Service Agent x5 posts.
Closing date: 06 May 2024
Location: Randburg, Gauteng, ZA
Careers at WesBank
WesBank, a member of the FirstRand Group, is South Africa’s leading asset-based finance provider, providing instalment credit, fleet management and related services to individuals, small, medium and large businesses.
A career at WesBank would enable you to have a meaningful impact on the needs of individuals, small, medium and large companies and the communities where they operate.
Taking a job at WesBank also gives you the chance to grow your career within a diverse culture of collaboration, innovation and transformation.
WesBank genuinely love to see their staff grow and if you’re willing to grow your skill-set (through experience or education), they’re 100% open to movement both within and across professions, departments and business units. Here’s some of the learning opportunities they offer:
On-the-go access to skills development content- On-the-job learnerships up to NQF level 10
- Company bursaries towards higher education
On-the-go access to skills development contentAs a WesBank employee, your outstanding performance won’t go unrecognised. If you can show and implement true innovation, even better. These are the kinds of rewards you can look forward to:
- R&C Innovators awards for the year’s most innovative employee ideas
- Performance awards for each department’s top performers
- Unique FirstRand Group employee benefits
Job Description
To ensure client retention by providing after-sales service for multiple channels and brands in a contact centre environment, in compliance with strict regulations.
- Contribute to cost efficiencies through responsible utilisation of work related resources
- Contribute to teamwork and inclusivity within own team
- Identify and utilise opportunities to assess and improve own performance
- Uses technical know-how to identify, solve and escalate problems
- Handles the after-sales process for multiple channels and brands to ensure client retention
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Provides exceptional customer service when interacting with internal and external customers
- Delivers customer service through adherence to quality service standards
How to Apply
Follow the easy guide below to apply for this exciting career prospect.
- Visit the WesBank Careers Page and view this vacancy.
- View the stated job requirements. If you meet a majority of these requirements, we urge you to apply via links on the vacancy page.
- Remember to attach your CV and full academic transcript
- Please provide information requested truthfully.
Application closing date: 06 May 2024
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.
Should you have any queries, please log it via MyQ.
