Job highlights
Microsoft South Africa is recruiting! Recent graduates are invited to apply for the Technology Specialists Internship 2024.
- Start date: August/September 2024
- Duration: 12 months, Full-time
- Type of Employment: Internship
Location: Johannesburg, Gauteng, South Africa
This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Qualifications
Required Qualifications
- Currently pursuing or have completed a Bachelor’s degree in the last 6 months in Information Technology, Sales, Marketing, Computer Science, Business Operations, Business Administration or related field.
- Strong desire and business acumen for consultative solution selling.
- Exceptional negotiation, customer service, and interpersonal skills.
- Excellent verbal and written communication, analytical and presentation skills.
- You must be legally authorised to work in South Africa to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).
Careers as an intern at Microsoft
When you join Microsoft as an intern, you bring your aspirations, talent, potential—and excitement for the journey ahead.
At Microsoft, Interns Workers work on real-world projects in collaboration with teams across the world, while having fun along the way.
Come build community, explore your passions and do your best work at Microsoft with thousands of university graduates from every corner of the world.
The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.
Key Responsibilities
Readiness Development
- Serves as subject matter expert in specific area (e.g., performance, connectivity) and displays readiness at a local scale. Maintains technical skills through completion of ongoing readiness training.
Case Management (Delivery Excellence)
- Drives case wellness through monitoring of idle cases or cases that need more attention, ensuring no increases in cases at a specific time.
- Collaborates with escalation engineers, subject matter experts, and/or Delivery Partners (DPs) to orchestrate backlog management, seeking assistance when needed.
Managing Collaboration Activities
- Responsible to answer and assist with questions posed by account teams.
- Collaborate with others to resolve issues in a timely fashion.
- Participates in building communities with peer delivery roles (e.g., Support Escalation Engineering, Escalation Engineering, etc.)
Process Improvement
- Identifies technical deficiencies in services or processes to help improve the quality of the services.
- Collaborates with internal teams, and sometimes external teams, for product and process feedback
- Partners with manager and Supply Delivery Manager for continuous improvement planning.
- Serves as an early warning system and notifies appropriate impacted audiences regarding flaws in processes.
- Evangelizes processes and process improvements
How to Apply
Imagine yourself as a Microsoft Intern. It’s all possible. Apply as follows:
- Visit the Microsoft careers page.
- Navigate to the internship vacancy: Click here
- Proceed and apply if you meet the minimum requirements.
Join Microsoft today and help us innovate and shape the business of tomorrow.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment.
