Nedbank has vacancies for POS Administrator x2 posts. This is an exceptional job opportunity if you’re seeking for an opportunity in the banking industry.
- Location: Johannesburg, ZA
- Closing Date: 21 June 2024
- Reference: 134246
Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
• Provide technical support to POS Merchants and log call with technicians on issues requiring assistance i.e. for faulty devices or missing terminals so they can be recovered.
• Troubleshoot technical problems (i.e. non-dialup devices) and work with POS vendors on issues needing assistance.
• Coordinate equipment and maintain inventory.
• Receiving of Faulty terminals from merchant and arranging delivery of replacement or repaired unit.
• Meet and exceed internal and merchant client needs by timeously responding to queries and / or concerns and actioning the request within the Service Level Agreement (SLA)
• Ensure a good understanding or system functionality and processes by liaising with applicable staff.
• Capturing and maintaining POS database.
• Maintaining an optimal and transparent capacity model through ensuring optimal stock levels and ensuring suppliers are paid timeously
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- NQF level 4 or higher in Banking, or IT-related field
- Role requires the successful applicant to be pared to work Weekends and Public Holidays if scheduled
Minimum Experience
• 3 years’ Administrative and Data Capturing experience
• 2 – 3 years’ 1st line IT / Call Centre experience
• Previous experience in offering Technical Support telephonically would be an advantage
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
Behavioural Competencies
- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
How to Apply
Please APPLY HERE for this POS Admin job opportunity.
