Do you have Matric and need a job? Truworths is looking for a Call Centre Operator.
Closing date: 31 May 2024
| Reference Number | TRU240408-1 |
| Job Title | Call Centre Operator |
| Business Area | Credit Service |
| Job Type | Permanent |
| Workplace Type | On-site |
Location: Cape Town
Job Purpose
Truworths is looking for energetic and motivated people to work in their dynamic Fashion Call Centre in the city of Cape Town. Applicants should be able to work shifts and should have access to reliable transport.
Duties and Responsibilities
- Preparation for Inbound and Outbound Calls.
- Quality of Call Opening.
- Quality of Collections Call.
- Quality of Credit Line Affordability Calculations.
- Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment.
- Administration – demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
- Quality of Call Ending
Qualifications and Experience
Qualification/s:
- Matric or equivalent qualification
Experience / Knowledge:
- Previous relevant experience is advantageous
Skills and Competencies
Technical: Essential Competencies: • Computer literate (Excel, Word)
Behavioural: • An ability to focus and concentrate • Excellent customer relations and people skills • Excellent communication skills and writing skills in English
The ability to work independently, in a fast paced environment • Accuracy and attention to detail • An ability to focus and concentrate • Proactive, self-motivated and flexible • Problem solving skills.
Telephone Personality – displays a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.
How to Apply
Please CLICK HERE to apply for this opportunity.
