Job Overview
The South African Postbank SOC Limited is recruiting for Customer Services Clerk. Various posts are available in all the provinces.
Closing date: 09 July 2024
JOB TITLE : CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
Job Locations:
- Gauteng: City of Johannesburg; City of Ekurhuleni; City of Tshwane; Sedibeng; West Rand
- KwaZulu Natal: Amajuba; eThekwini; Harry Gwala; iLembe; King Cetshwayo; Ugu; uMgungundlovu; Umkhanyakude; Umzinyathi; uThukela; Zululand
- Western Cape: Cape Winelands; Central Karoo; City of Cape Town; Garden Route; Overberg; West Coast
- Mpumalanga: Ehlanzeni; Gert Sibande; Nkangala
- Eastern Cape: Alfred Nzo; Amathole; Buffalo City; Chris Hani; Joe Gqabi; Nelson Mandela Bay; O R Tambo; Sarah Baartman
- Free State: Fezile Dabi; Lejweleputswa; Mangaung; Thabo Mofutsanyana; Xhariep
- Northern Cape: Frances Baard; John Taolo Gaetsewe; Namakwa; Pixley ka Seme; ZF Mgcawu
- Limpopo: Capricorn; Mopani; Sekhukhune; Vhembe; Waterberg
- North West: Kgetleng rivier; Madibeng; Moses Kotane; Rustenburg
Job Purpose
- Responsible for verification and issuing of bank cards to customers.
Duties and Responsibilities
- Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
- Collect and record all card stock received and ensure safekeeping of stock on hand.
- Issue card to customer upon verification and capture information on the front-end system as per SOP.
- Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
- Updating of statistics on number of cards issued and customers assisted.
- Attending to queries related to the lost cards, pin resets and or damaged cards.
- Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
- Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
- Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
- Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Qualifications and Experience
- Grade 12 (NQF Level 4).
- Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
- NQF6 Qualification, National Diploma or degree will be an added advantage.
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
- Listening skills;
- Ability to communicate in the most commonly used local language of the area;
- Interpersonal skills;
- Time management;
- Stress management;
- Basic financial skills;
- Honesty & Integrity;
- Customer orientated.
- Must be able to work under pressure.
- Flexibility;
- High attention to detail;
- Accuracy and mental alertness;
- Ability to work independently and in a team;
- Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the Province you would like to be considered for and complete your application
STEP 1:
- Gauteng: Click here to apply
- KwaZulu Natal: Click here to apply
- Western Cape: Click here to apply
- Eastern Cape: Click here to apply
- Mpumalanga: Click here to apply
- Limpopo: Click here to apply
- North West: Click here to apply
- Northern Cape: Click here to apply
- Free State: Click here to apply
OR Visit: https://www.postbank.co.za and select the careers page.
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents:
- Certified copy of ID,
- Certified copies of Matric certificate and Post Matric Qualifications,
- Proof of residential address to the following mailbox based on the province you are applying for:
- Gauteng: [email protected]
- KwaZulu Natal: [email protected]
- Western Cape: [email protected]
- Eastern Cape: [email protected]
- Mpumalanga: [email protected]
- Limpopo: [email protected]
- North West: [email protected]
- Northern Cape: [email protected]
- Free State: [email protected]
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 09 July 2024
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability.
In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful.
The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
