Job Overview
The South African Postbank SOC Limited is recruiting for Team Lead: Customer Services. Various posts are available in all the provinces.
Closing date: 09 July 2024
JOB TITLE : TEAM LEAD – CUSTOMER SERVICES
REPORTS TO : REGIONAL OPERATIONS MANAGER
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
Job Locations:
- Gauteng: City of Johannesburg; City of Ekurhuleni; City of Tshwane; Sedibeng; West Rand
- KwaZulu Natal: Amajuba; eThekwini; Harry Gwala; iLembe; King Cetshwayo; Ugu; uMgungundlovu; Umkhanyakude; Umzinyathi; uThukela; Zululand
- Western Cape: Cape Winelands; Central Karoo; City of Cape Town; Garden Route; Overberg; West Coast
- Mpumalanga: Ehlanzeni; Gert Sibande; Nkangala
- Eastern Cape: Alfred Nzo; Amathole; Buffalo City; Chris Hani; Joe Gqabi; Nelson Mandela Bay; O R Tambo; Sarah Baartman
- Free State: Fezile Dabi; Lejweleputswa; Mangaung; Thabo Mofutsanyana; Xhariep
- Northern Cape: Frances Baard; John Taolo Gaetsewe; Namakwa; Pixley ka Seme; ZF Mgcawu
- Limpopo: Capricorn; Mopani; Sekhukhune; Vhembe; Waterberg
- North West: Kgetleng rivier; Madibeng; Moses Kotane; Rustenburg
Job Purpose
- Responsible for verification and issuing of bank cards to customers.
Duties and Responsibilities
- Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
- Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available. Escalate issues to the Regional Operations Manager if required.
- Ensure that staff follow the SOPs that have been documented.
- Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
- Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
- Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
- Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
- Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
- Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
- Ensure queues at the distribution sites are appropriately managed.
- Ensure all customer complaints are attended to promptly.
- Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
- From time to time the Team leader may be required to issue cards to customers if clerks are absent.
Qualifications and Experience
- Grade 12 (NQF Level 4).
- Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
- NQF6 Qualification, National Diploma or degree will be an added advantage.
- Experience as a Teller/Cashier or in any other Customer Service role.
- Supervisor/ Team Lead experience will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
- Code 08 or Code 10 Driver’s License and Own Car Essential.
Skills & Attributes
- Listening skills;
- Ability to communicate in the most commonly used local language of the area;
- Interpersonal skills;
- Time management;
- Stress management;
- Basic financial skills;
- Honesty & Integrity;
- Customer orientated.
- Must be able to work under pressure.
- Flexibility;
- High attention to detail;
- Accuracy and mental alertness;
- Ability to work independently and in a team;
- Clean criminal record.
How to Apply
If you wish to apply and meet the requirements, click the link provided below for the Province you would like to be considered for and complete your application
STEP 1:
- Gauteng: Click here to apply
- KwaZulu Natal: Click here to apply
- Western Cape: Click here to apply
- Eastern Cape: Click here to apply
- Mpumalanga: Click here to apply
- Limpopo: Click here to apply
- North West: Click here to apply
- Northern Cape: Click here to apply
- Free State: Click here to apply
STEP 2:
Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents:
- Certified copy of ID,
- Certified copies of Matric certificate and Post Matric Qualifications,
- Proof of residential address to the following mailbox based on the province you are applying for:
- Gauteng: [email protected]
- KwaZulu Natal: [email protected]
- Western Cape: [email protected]
- Eastern Cape: [email protected]
- Mpumalanga: [email protected]
- Limpopo: [email protected]
- North West: [email protected]
- Northern Cape: [email protected]
- Free State: [email protected]
The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.
Applications close on: 09 July 2024
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability.
In compliance with the bank’s employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
NB: Correspondence will be limited to shortlisted candidates. If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful.
The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
